Scanning takes too long or freezes the computerIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:C LOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USEDU SE A LOWER SCANNING RESOLUTIONCannot scan to a computer over a networkIf the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAMENETWORKMAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTERFax troubleshooting• “Fax troubleshooting checklist” on page 129• “Cannot send faxes” on page 130• “Cannot receive faxes” on page 132• “Cannot run the fax software” on page 133• “Fax error messages on the printer control panel” on page 134For detailed descriptions of common terms and tasks, see the following:• “Setting up the printer to fax” on page 65• “Faxing FAQ” on page 82Fax troubleshooting checklistBefore you troubleshoot, use the following checklist to solve most fax problems:• Check the dial tone to make sure that the cable connections are correct and that the telephone line is working.To check the dial tone:1 Plug an analog telephone into the wall jack.2 Listen for a dial tone through the telephone handset.If you hear a dial tone, then the connections are correct and the line is working.If you do not hear a dial tone, then check the other items on the checklist, and then listen for a dial tone afterchecking each item.• Make sure that the devices are set up correctly according to your setup scenario in the “Setting up the printer tofax” section.• Make sure that the cables are connected to the correct ports.• Make sure that the cables are securely plugged in.Troubleshooting129
