MAKE SURE THAT FAX F ORWARDING IS DISABLEDYou may have turned on Fax Forwarding. Disable this option so that the printer can receive the fax.1 From the printer control panel, press .2 Press the arrow buttons to scroll to Fax Setup, and then press .3 Press the arrow buttons to scroll to Ringing and Answering, and then press .4 Press the arrow buttons to scroll to Fax Forward, and then press .5 Press the arrow buttons to scroll to Off, and then press .INCREASE THE RINGER VOLUMEIf you set the printer to receive faxes manually (Auto Answer Off), then increase the ringer volume.MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODEIf you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code whena fax comes in so that the printer can receive it.To retrieve the correct code:1 From the printer control panel, press .2 Press the arrow buttons to scroll to Fax Setup, and then press .3 Press the arrow buttons to scroll to Ringing and Answering, and then press .4 Press the arrow buttons to scroll to Manual Pickup Code, and then press .5 Copy the manual answer code that appears on the display.Cannot run the fax softwareThe printer must be connected to a telephone, DSL, or VoIP line before you can configure the fax settings in the faxsoftware.MAKE SURE THE FAX SOFTWARE IS INSTALLEDThe Fax Solutions Software is optional for Windows users and is installed with the printer software only if you selectit on the “Install Additional Software” screen during installation. If you did not install the fax software, then the faxtab on the Printer Home takes you to our Web site where you can download the software.MAKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINEYou need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, or a VoIP adapter)before you can open the fax software and configure the fax settings.MAKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTERMAKE SURE THAT THE PRINTER IS NOT IN POWER SAVER MODETroubleshooting133
