Finding Information 13• Solutions — Troubleshooting hints and tips, articlesfrom technicians, and online courses, frequently askedquestions• Community — Online discussion with other Dellcustomers• Upgrades — Upgrade information for components, suchas memory, the hard drive, and the operating system• Customer Care — Contact information, service call andorder status, warranty, and repair information• Service and support — Service call status and supporthistory, service contract, online discussions withtechnical support• Reference — Computer documentation, details on mycomputer configuration, product specifications, andwhite papers• Downloads — Certified drivers, patches, and softwareupdates• Notebook System Software (NSS) — If you reinstall theoperating system for your computer, you should alsoreinstall the NSS utility. NSS provides critical updatesfor your operating system and support for Dell 3.5-inchUSB floppy drives, Intel® processors, optical drives, andUSB devices. NSS is necessary for correct operation ofyour Dell computer. The software automatically detectsyour computer and operating system and installs theupdates appropriate for your configuration.Dell Support Website — support.dell.comNOTE: Select your region or business segment to view theappropriate support site.To download Notebook System Software:1 Go to support.dell.com, select your region or businesssegment, and enter your Service Tag.2 Select Drivers & Downloads and click Go.3 Click your operating system and search for the keywordNotebook System Software.NOTE: The support.dell.com user interface may varydepending on your selections.• Software upgrades and troubleshooting hints —Frequently asked questions, hot topics, and generalhealth of your computing environmentDell Support UtilityThe Dell Support Utility is an automated upgrade andnotification system installed on your computer. Thissupport provides real-time health scans of your computingenvironment, software updates, and relevant self-supportinformation. Access the Dell Support Utility from theicon in the taskbar. For more information, see "Dell SupportUtility" on page 90.• How to use Windows XP• How to work with programs and files• How to personalize my desktopWindows Help and Support Center1 Click Start→ Help and Support.2 Type a word or phrase that describes your problem andclick the arrow icon.3 Click the topic that describes your problem.4 Follow the instructions on the screen.What Are You Looking For? Find It Here
