92 TroubleshootingNOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.DI S K W I L L N O T E J E C T — Press the eject button again. If problem continues, restart the system.Problems writing to an optical driveCL O S E O T H E R P R O G R A M S — The optical drive must receive a steady stream of data when writing. If the stream isinterrupted, an error occurs. Try closing all programs before you write to the drive.TU R N O F F S T A N D B Y M O D E I N WI N D O W S B E F O R E W R I T I N G T O A CD, DVD, O R BD — See "Standby Mode" onpage 62 or search for the keyword standby in the Windows Help and Support Center for information on powermanagement modes.CH A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — See the help files for your CD, DVD, or BD creation software.EN S U R E T H A T T H E D I S C I S L O A D E D I N T H E D R I V E W I T H T H E L A B E L F A C I N G U P — See "Playing Media" on page 37for proper insertion instructions.VE R I F Y T H E T Y P E O F D I S C B E I N G U S E D — CD-R, DVD+R, DVD-R, DVD+R DL, and BD-R discs cannot berewritten.EN S U R E T H A T T H E R E I S E N O U G H F R E E S P A C E O N T H E W R I T A B L E D I S C — Do not burn a blank CD-R or CD-RWto its maximum capacity. The drive needs 1–2 MB of the blank space to finalize the recording.If you hear an unfamiliar scraping or grinding sound• Ensure that the sound is not caused by the program that is running.• Ensure that the disk or disc is inserted properly.Hard drive problemsAL L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N G I T O N — A hot hard drive may prevent the operating systemfrom starting. Try allowing the computer to return to room temperature before turning it on.RU N CH E C K DI S K —1 Click the Start button and click My Computer.2 Right-click Local Disk C:.3 Click Properties.4 Click the Tools tab.5 Under Error-checking, click Check Now.6 Click Scan for and attempt recovery of bad sectors.7 Click Start.
