146 Obtaining Assistancewww.dell.com/la/ (Latin American countries)www.dell.ca (Canada only)• Anonymous file transfer protocol (FTP)ftp.dell.com/Log in as user anonymous, and use your e-mail address as your password.• Electronic Support Servicemobile_support@us.dell.comsupport@us.dell.comapsupport@dell.com (Asian/Pacific countries only)support.jp.dell.com (Japan only)support.euro.dell.com (Europe only)• Electronic Quote Serviceapmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)AutoTech ServiceDell's automated support service—AutoTech—provides recorded answers to the questions mostfrequently asked by Dell customers about their portable and desktop computers.When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to yourquestions.The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service throughthe support service. For the telephone number to call for your region, see "Contacting Dell" on page 150.Automated Order-Status ServiceTo check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, oryou can call the automated order-status service. A recording prompts you for the information needed tolocate and report on your order. For the telephone number to call for your region, see "Contacting Dell"on page 150.Support ServiceDell's support service is available 24 hours a day, 7 days a week, to answer your questions about Dellhardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.
