38TroubleshootingYou can often easily eliminate problems that mayoccur on your own. Before calling customer service,take into account the following information.9 WARNINGRisk of electric shockImproper repairs are dangerous. Only an after-sales technician trained by us may performrepairs and may replace damaged connectingleads. Remove the mains plug or deactivate thefuse in the fuse box if the appliance is defective.Call after-sales service.Disruption Possible cause SolutionAppliance not working, no display Plug not inserted Connect the appliance to the electricitymainsPower failure Check whether other kitchen appliancesare workingFuse defective Check in the fuse box whether the fusefor the appliance is in working orderOperating error Switch off the fuse for the appliance inthe fuse box and switch it on again afterabout 10 secondsAppliance cannot be started Appliance door is not quite closed Close appliance doorAppliance is not working, display is notresponding. 0 appears in the display.Child lock activated Deactivate child lock (see section enti-tled Child lock)Appliance switches off automatically Safety deactivation: the appliance hasnot been operated for longer than 12hoursConfirm the message with ™, switch offthe appliance and set it again.Appliance does not heat up, ° appearsin the displayAppliance is in the demo mode Deactivate demo mode in the basic set-tingsAppliance will not start, a messageappears in the displayNo water in the appliance Check water intakeNo steam visible Steam is not visible above 212° F(100°C)This is normalGrill heating element is only hot at theedge, not the middleThe grill tray heats only the edges inorder to provide optimal heat distribu-tionThis is normalThe 3 "steam removal" symbol does notappearYou can use the steam removal functiononly up to a temperature of 130 °CThis is normalExtreme amounts of steam emerging atthe top of the doorAppliance is calibrating the boiling pointor is preheating or the mode has beenchangedThis is normalBoiling point has not yet been adjusted Adjust the boiling pointExtreme amounts of steam emerging atthe side of the doorDoor seal soiled or loose Clean the door seal and insert it in thegrooveHumming when turned on Water outlet pump is warming up Normal operating soundAppliance was not used for a few days Normal: automatic rinsing at start upThere is a 'plop' noise during cooking Stress expansion in the event of a largetemperature differenceThis is normalAppliance does not steam properly anymoreAppliance is clogged with scale Start the descaling programThe cooking compartment is wet afteroperationThis is normal depending on the operat-ing mode set by the userAfter operation, dry the cooking com-partment using the drying program