IBM 8686 - Eserver xSeries 360 Hardware Maintenance Manual

Also see for 360: Specifications Operating guide User guide Hardware Maintenance Manual Manual

Contents

Error Symptom FRU/ActionAn IBM option that used to work does notwork now.Verify that all of the option hardware and cable connections are secure.If the option comes with its own test instructions, use those instructionsto test the option.If the failing option is a SCSI option, verify that:1. The cables for all external SCSI options are connected correctly.2. The last option in each SCSI chain, or the end of the SCSI cable, isterminated correctly.3. Any external SCSI option is turned on. You must turn on an externalSCSI option before turning on the server.The server does not power on. Verify that:1. The power cables are properly connected to the server.2. The electrical outlet functions properly.3. The type of installed memory is correct.4. If you just installed an option, remove it, and restart the server. Ifthe server now powers on, you might have installed more optionsthan the power supply supports.5. The LEDs on the power supply are on.6. Verify that processors are installed in the correct sequence. See“Microprocessor installation” on page 86.The server does not power off. Verify that you are using an ACPI or non-ACPI operating system.:If you are using a non-ACPI operating system:1. Press Ctrl+Alt+Delete.2. Turn off the system by pressing the power-control button.Service processor reports a general monitorfailureDisconnect the server from all electrical sources, wait for 30 seconds,reconnect the server to the electrical sources, and restart the server.Suspected software problem. To determine if problems are caused by the software, verify that:1. Your server has the minimum memory requirements to use thesoftware. For memory requirements, see the information that comeswith the software.Note: If you have just installed an adapter or memory, you mighthave a memory address conflict.2. The software is designed to operate on your server.3. Other software works on your server.4. The software that you are using works on another system.If you received any error messages when using the software program,see the information that comes with the software for a description of themessages and solutions to the problem.If the problem remains, contact your place of purchase.A USB device does not work. Verify that:1. You are not trying to use a USB device during POST if you have astandard (non-USB) keyboard attached to the keyboard port.Note: If a standard (non-USB) keyboard is attached to thekeyboard port, the USB is disabled and no USB device will workduring POST.2. The correct USB device driver is installed.3. Your operating system supports USB devices.ServerGuide error symptomsLook for the symptom in the left column of the chart. Probable solutions to theproblem are in the right column.Symptom-to-FRU index 131