IBM 8686 - Eserver xSeries 360 Hardware Maintenance Manual

Also see for 360: Specifications Operating guide User guide Hardware Maintenance Manual Manual

Contents

Symptom ActionSetup and Installation CD will not start. v Ensure that the system is a supported server with a startable (bootable)CD-ROM drive.v If the startup (boot) sequence settings have been altered, be sure thatthe CD-ROM drive is first in the boot sequence.ServeRAID program cannot view allinstalled drives or cannot install theNOS.v Ensure that there are no duplicate SCSI IDs or IRQ assignments.v Ensure that the hard disk drive is connected properly.The Operating System Installationprogram continuously loops.Free up more space on the hard disk.ServerGuide will not start your NOS CD. Ensure that the NOS CD you have is supported by ServerGuide. See theSetup and Installation CD label for a list of supported NOS versions.Cannot install NOS - option isunavailable.Either there is no logical drive defined (ServeRAID systems) or theServerGuide System Partition is not present. Run the ServeRAID setupand configuration program and ensure that setup is complete.Get “time out” or “Unknown host” errorswhen running the System Updates andApplications CDEnsure that you have access to the Internet through FTP directly.SMI Handler messagesSMI Handler is special system code that provides system monitoring functions. Anexample of a sample SMI Handler message is shown below:- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -Date/Time: 2002/05/08 03:35:30DMI Type: 00Source: SMI HdlrError Code: 00150700 PERR: Slave signaled parity errorError Code:Error Data: Bus = 02, Slot = 01, VendID = 1014, DevID = 0302Error Data:- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -This message indicates that a PCI Bus 02 parity error occurred at the recordedtime. All of the SMI Handler message codes are listed below.SMI message code Suggested action1500 (Single bit error occurred: beginscrub) v Run memory diagnostics when multiple entries accumulate.1501 (Multi-bit error occurred: forcing NMI) v Run memory diagnostics.1502 (SERR: Addr. or Spec. Cyc. DPE) v Run diagnostics on PCI slot and device indicated.1503 (SERR: Received Target Abort) v Run diagnostics on PCI slot and device indicated.1504 (SERR: Device Signaled SERR) v Run diagnostics on PCI slot and device indicated.1505 (PERR: Master Read parity error) v Run diagnostics on PCI slot and device indicated.1506 (PERR: Master Write parity error) v Run diagnostics on PCI slot and device indicated.1507 (PERR: Slave signaled parity error) v Run diagnostics on PCI slot and device indicated.1509 (SERR / PERR Detected on PCIbus) v Run diagnostics on PCI slot and device indicated.132 Hardware Maintenance Manual: xSeries 360 Type 8686