D1XXC000Explanation: Indicates a message is ready to send to the hypervisor to power offResponse:1. Go to Checkout procedure.2. Replace the system-board, as described in Replacing the system-board and chassis assembly.D1XXC001Explanation: Waiting for the hypervisor to acknowledge the delayed power off notificationResponse:1. Go to Checkout procedure.2. Replace the system-board, as described in Replacing the system-board and chassis assembly.D1XXC002Explanation: Waiting for the hypervisor to send the power off messageResponse:1. Go to Checkout procedure.2. Replace the system-board, as described in Replacing the system-board and chassis assembly.D1XXC003Explanation: Hypervisor handshaking is completeResponse:1. Go to Checkout procedure.2. Replace the system-board, as described in Replacing the system-board and chassis assembly.Service request numbers (SRNs)Service request numbers (SRNs) are error codes that the operating system generates. The codes havethree or four digits, a hyphen, and three or four digits after the hyphen. SRNs can be viewed using theAIX diagnostics or the Linux service aid “diagela” if it is installed.Note: The “diagela” service aid is part of the Linux service aids for hardware diagnostics. The serviceaids are separate from the operating system and are available for download from the Service andproductivity tools for Linux systems site.Using the SRN tables:The service request number (SRN) list is in numerical sequence. The failing function codes (FFCs) areprovided to aid in locating a failing component.Procedure1. Look up a service request number when you see an error code with a hyphen.The SRN is in the first column of the SRN table in numerical order.The SRN might have an associated FFC number. Possible FFC values for SRNs are displayed in thesecond column of the table. FFC numbers might be the first three digits of the SRN or the last threedigits, or might not be in the SRN.The third column describes the problem and an action to take to try to fix the problem. Thedescription also includes how to find the FFC number for an SRN if one exists.D1XXC000 • D1XXC003Chapter 8. Troubleshooting 301
