IBM Infoprint 6500-v05 Maintenance Manual

Also see for 6500-V10 - InfoPrint 6500 Model v10 B/W Line-matrix Printer: User manual

Contents

IBM Infoprint 6500-v05 Maintenance Manual Manual pdf 4 page image

Table of Contents41 Diagnosing Problems..................................................................................................39Introduction ........................................................................................................................................................................ 39Troubleshooting At A Glance ............................................................................................................................................ 39Start Of Call ....................................................................................................................................................................... 40How To Troubleshoot ........................................................................................................................................................ 41Troubleshooting Display Messages................................................................................................................................... 42Display Messages ....................................................................................................................................................... 42Troubleshooting Other Symptoms ................................................................................................................................... 170Communication Problems ......................................................................................................................................... 171General Symptom List............................................................................................................................................... 1762 Diagnostics ...............................................................................................................212Contents .......................................................................................................................................................................... 212Operator Print Tests ........................................................................................................................................................ 213Selecting And Running Tests .................................................................................................................................... 215Customer Engineer (CE) Tests........................................................................................................................................ 216Boot Diagnostics Menu.................................................................................................................................................... 221Hex Code Printout ........................................................................................................................................................... 224Printer Information Menu ................................................................................................................................................. 226Soft vs. Hard Reset.......................................................................................................................................................... 228Soft Reset ................................................................................................................................................................. 228Hard Reset (“Cycle Power”) ...................................................................................................................................... 228Controller Board Status LEDs At Power Up .................................................................................................................... 229Troubleshooting A New Installation ................................................................................................................................. 230Printer Configuration ................................................................................................................................................. 230Documentation .......................................................................................................................................................... 230RibbonMinder**................................................................................................................................................................ 231RibbonMinder Operation ........................................................................................................................................... 231The Ribbon Log......................................................................................................................................................... 235Downloading Microcode From IBM First.......................................................................................................................... 236Clear NVRAM .................................................................................................................................................................. 237