41How To TroubleshootYou will be more successful in troubleshooting printer problems if you use standard fault isolation techniques. Thesetechniques are summarized below:1. Ask the operator to describe the problem.2. Verify the fault by running a diagnostic printer test or by replicating the conditions reported by the user.3. Look for a matching message or symptom in Table 3 on page 43 or Table 5 on page 176. If you find a match, follow thetroubleshooting instructions in the table.4. If you do not find the symptom in either troubleshooting table, use the Half-Split Method to find the malfunction:a. Start at a general level and work down to details.b. Isolate faults to half the remaining system at a time, until the final half is a field-replaceable part or assembly.IMPORTANT Do not attempt field repairs of electronic components or assemblies. Replace a malfunctioning electronic assemblywith an operational spare. Most electronic problems are corrected by replacing the printed circuit board assembly,sensor, or cable that causes the fault indication. The same is true of failures traced to the hammer bank: replace theentire shuttle assembly. It is not field repairable.5. Replace the defective part or assembly.6. Test printer operation immediately after every corrective action.7. Install any parts you replaced earlier that did not solve the problem.8. Stop troubleshooting and return the printer to normal operation when the reported symptoms disappear.<3> Hazardous voltages are present in the printer with the power cord connected to the power source. Switchoff printer power and unplug the printer power cord before proceeding.<4> Do not connect or disconnect any communication port, teleport, attachment connector, or power cordduring an electrical storm.<5> Power off the printer and disconnect the power cordbefore connecting or disconnecting acommunication port, teleport, or attachment cable connector.DANGER
