Step 1020-1The following steps analyze a failure to load the diagnostic programs.Note: You are asked questions regarding the operator panel display. You are alsoasked to perform certain actions based on displayed POST indicators.1. Insert the diagnostic CD-ROM into the CD-ROM drive.2. Turn off the power.3. Turn on the power.4. When the keyboard indicator is displayed (the word keyboard on an ASCII terminalor the keyboard icon on a graphical display), press the F5 key on the directlyattached keyboard or the number 5 key on an ASCII terminal.5. Enter a password, if you are requested.6. Wait until the diagnostics are loaded or the system appears to stop.7. Find your symptom in the following table. Then follow the instructions given in theAction column.Symptom ActionThe diskette LED is blinking rapidly, or EIEA orEIEB is displayed on the operator panel.The flash EPROM data is corrupted. Run therecovery procedure for the flash EPROM. See“Firmware Recovery” on page 207.The system stops with a prompt to enter apassword.Enter the password. You are not allowed tocontinue until a valid password has beenentered. When you have entered a validpassword, go to the beginning of this table andwait for one of the other conditions to occur.The diagnostic operating instructions aredisplayed.Go to MAP 0020 in the RS/6000 and EserverpSeries Diagnostics Information for Multiple BusSystems.The system login prompt is displayed. You may not have pressed the correct key oryou may not have pressed the key soonenough when you were to indicate a servicemode IPL of the diagnostic programs. If thiswas the case, start over at the beginning of thisstep.Note: Perform the system shutdown procedurebefore turning off the system.If you are sure you pressed the correct key in atimely manner, go to “Step 1020-2” on page 37.The system does not respond when thepassword is entered.Go to “Step 1020-2” on page 37.Chapter 3. Maintenance Analysis Procedures 35
