You can solve many problems without outside assistance by following thetroubleshooting procedures that IBM provides in the online help or in thedocumentation that is provided with your IBM product. The documentation thatcomes with IBM systems also describes the diagnostic tests that you can perform.Most systems, operating systems, and programs come with documentation thatcontains troubleshooting procedures and explanations of error messages and errorcodes. If you suspect a software problem, see the documentation for the operatingsystem or program.Using the documentationInformation about your IBM system and preinstalled software, if any, or optionaldevice is available in the documentation that comes with the product. Thatdocumentation can include printed documents, online documents, readme files,and help files.See the troubleshooting information in your system documentation for instructionsfor using the diagnostic programs. The troubleshooting information or thediagnostic programs might tell you that you need additional or updated devicedrivers or other software. IBM maintains pages on the World Wide Web where youcan get the latest technical information and download device drivers and updates.To access these pages, go to http://www.ibm.com/supportportal/ .Getting help and information from the World Wide WebUp-to-date information about IBM products and support is available on the WorldWide Web.On the World Wide Web, up-to-date information about IBM systems, optionaldevices, services, and support is available at http://www.ibm.com/supportportal/. IBM System x information is at http://www.ibm.com/systems/x/ . IBMBladeCenter information is at http://www.ibm.com/systems/bladecenter/ . IBMIntelliStation information is at http://www.ibm.com/systems/intellistation/ .How to send DSA data to IBMUse the IBM Enhanced Customer Data Repository to send diagnostic data to IBM.Before you send diagnostic data to IBM, read http://www.ibm.com/de/support/ecurep/send_http.html .You can use any of the following methods to send diagnostic data to IBM:v Standard upload: http://www.ibm.com/de/support/ecurep/send_http.htmlv Standard upload with the system serial number: http://www.ecurep.ibm.com/app/upload_hw/v Secure upload: http://www.ibm.com/de/support/ecurep/send_http.html#securev Secure upload with the system serial number: https://www.ecurep.ibm.com/app/upload_hw/658 System x3750 M4 Types 8722 and 8733: Installation and Service Guide
