Creating a personalized support web pageYou can create a personalized support web page by identifying IBM products thatare of interest to you.To create a personalized support web page, go to http://www.ibm.com/support/mynotifications. From this personalized page, you can subscribe to weekly emailnotifications about new technical documents, search for information anddownloads, and access various administrative services.Software service and supportThrough IBM Support Line, you can get telephone assistance, for a fee, with usage,configuration, and software problems with your IBM products.For more information about Support Line and other IBM services, seehttp://www.ibm.com/services or see http://www.ibm.com/planetwide forsupport telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV(1-800-426-7378).Hardware service and supportYou can receive hardware service through your IBM reseller or IBM Services.To locate a reseller authorized by IBM to provide warranty service, go tohttp://www.ibm.com/partnerworld/ and click Business Partner Locator. For IBMsupport telephone numbers, see http://www.ibm.com/planetwide. In the U.S. andCanada, call 1-800-IBM-SERV (1-800-426-7378).In the U.S. and Canada, hardware service and support is available 24 hours a day,7 days a week. In the U.K., these services are available Monday through Friday,from 9 a.m. to 6 p.m.IBM Taiwan product serviceUse this information to contact IBM Taiwan product service.IBM Taiwan product service contact information:IBM Taiwan Corporation3F, No 7, Song Ren Rd.Taipei, TaiwanTelephone: 0800-016-888Appendix A. Getting help and technical assistance 179
