Caller IDIntraMail for Aspire System Guide Chapter 2: Features ◆ 572Caller IDDescriptionCaller ID is a telephone company service that provides an extension with a caller’s number and optionalname. With Caller ID, the display keyset user knows who’s calling before they pick up the call. When usedwith IntraMail, Caller ID enables the Make Call feature for outside calls. After listening to a voice message,the subscriber can dial MC to return the call without knowing the callers phone number.Related FeaturesMake Call (page 115)An extension user can listen to a voice message and dial a code to return the call without knowing thecaller’s phone number. Make call to an outside telephone number requires Caller ID.Screened Transfer (page 154)Screened Transfers from the Automated Attendant provide Caller ID data only after the user answers the call.Unscreened Transfer (page 174)Unscreened Transfers from the Automated Attendant provide Caller ID data while the call is ringing.ProgrammingNo additional programming is required to enable Caller ID in IntraMail. Following is a list of the basicCaller ID programs.Step 1 Be sure the telco provides Caller ID to the connected telephone system.Step 2 Check your telephone system programming to be sure the telephone system is set up toreceive Caller ID and pass it to the IntraMail voice mail ports.2.1 14-01-22 : Basic Trunk Data Setup - Caller ID to Voice Mail- Enter 1 (Yes) to enable this option.✔By default, this option is disabled.2.2 14-02-10 : Analog Trunk Data Setup - Caller ID- Enable (1) a trunk’s ability to receive Caller ID data.✔By default, a trunk’s ability to receive Caller ID data is disabled (0).2.3 20-09-02 : Class of Service Options (Incoming Call Service) - Caller ID Display- Enter 1 (Yes) to enable the Caller ID display at an extension.- This option does not apply to IntraMail Voice Mail Ports (extensions 343-350).✔By default, this option is disabled.2.4 20-06-01 : Class of Service for Extensions- Assign Class of Service to extensions.✔By default, extension 301 has Class of Service 15. All other extensions have Class of Ser-vice 1.OperationN/ABe sure the telephone system is configured to passCaller ID to the IntraMail voice mail ports.
