Dial Action Table62 ◆ Chapter 2: Features IntraMail for Aspire System GuideDial Action TableDescriptionThe Dial Action Table defines the dialing options for the Call Routing Mailbox chosen by the active AnswerTable, which in turn provides those dialing options to Automated Attendant callers. IntraMail provides 16Dial Action Tables. The Dial Action Table is an integral part of the Automated Attendant. The AutomatedAttendant can automatically answer the telephone system’s incoming calls, play an Instruction Menu mes-sage, and provide dialing options to callers. There are 3 major Automated Attendant components:■ Answer Tables (page 36)The Answer Table determines how the Automated Attendant answers outside calls on each trunk, accordingto the time of the day and day of the week that the call is ringing. The Answer Table divides the time of dayand day of the week into individual schedules, which in turn assign a Call Routing Mailbox to each call.When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine routing.✔By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Mondaythrough Friday from 8:30AM to 5:00PM.■ Call Routing Mailbox (page 54)A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the DefaultMailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also providesthe Instruction Menu to callers which typically greets the callers and describes the dialing options.✔By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 1.■ Dial Action TableOnce the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dialaction used depends on the setting in the active Call Routing Mailbox, which in turn depends on theAnswer Table setup.✔By default, Call Routing Mailbox 1 uses Dial Action Table 1.The block diagram below shows the default IntraMail Automated Attendant configuration.DIL to Voice MailMaster (700)Trunks Route toAnswer Table 1Answer Table 1Schedule 1 orDefault MailboxDial ActionTable 1Calls always route to Call Routing Mailbox 1- Schedule 1 active M-F 8:30AM-5:00PM.- Default Mailbox active all other times.Dial Action Table 1Dialing OptionsDial an extension number, or0 for the operatorDefault Automated Attendant AnsweringAll trunksUse AnswerTable 1Which chooses CallRouting Mailbox 1.And Dial ActionTable 1With thesedialing optionsFrom a System Administrator'smailbox, record an InstructionMenu (SA + I) for the active CallRouting Mailbox.Call RoutingMailbox 1 22-02-01: Incoming Call Trunk Setup 47-10-01: Answer Table Assignment 22-07-01: DIL Setup 47-11: IntraMail Answer Table Options 47-12: IntraMail AnswerSchedules 47-11-03: Default Mailbox 47-08: Call Routing MailboxOptions 47-13: IntraMail Dial Action Tables
