5-4 Problem SolvingRunning New Application SoftwareProblems that occur when you run new application software are usually related to thesoftware. Faulty equipment is much less likely, especially if other software runscorrectly. If you have problems while running new application software, check thefollowing: Does the system meet the minimum hardware requirements for the software? Referto the software documentation. Is the software an authorized copy? Unauthorized copies often do not work. Obtainan authorized copy of the software. If you are running the software from a diskette, is it a good copy? If you are running the software from a hard disk drive, is the software correctlyinstalled? Where all necessary procedures followed and files installed? If you are running the software from a CD-ROM disk is the disk scratched or dirty? Are the correct device drivers installed? Is the software correctly configured for the system? Are you using the software correctly? If other software runs correctly on the system, contact your vendor about the failingsoftware.If the problems persist with the software, contact the software vendor's customer servicerepresentative.
