A CCESS G ATEWAY 6Troubleshooting 359TroubleshootingThis chapter provides information to help you resolve common hardware and softwareproblems. It also contains a list of known error messages associated with the ManagementInterface. General Hints and Tips Management Interface Error Messages Common ProblemsGeneral Hints and TipsThe Access Gateway is both a hardware device and a powerful software utility. As a hardwarecomputing device, the Access Gateway requires careful handling. It should be positioned in adust-free and temperature-controlled environment. Never block the unit’s ventilation holes, anddo not stack with other equipment (unless correctly mounted in a rack). If you suspect the unitis overheating, check that the internal cooling fan is operating correctly. The fan should runfreely and silently at all times. The power cord and the UTP patch cables must have anunrestricted path between the unit and their destinations. Ensure that the RJ45 connectors arefirmly located in their receptacles. Applying these guidelines should ensure trouble-freeoperation.
