20 Feature-specific troubleshooting tasksATTENTIONThe default profile path for logged in users is C:\Documents andSettings\.--End--For troubleshooting the TunnelGuard Applet issues, follow these steps:Step Action1 Enable debug logging on NVG/NVR.The debugging information is used to track the errors in theTunnelGuard SRS rules.2 To debug the information from the TunnelGuard applet, enter thefollowing command cfg/ vpn #/aaa/ tg/ loglevel debug.3 Enter apply.4 Open Java console from IE Tools->Sun Java Console.5 Copy all the logs in a text file.6 Attach these logs to the CR.--End--Recovering using boot.imgWhen you log in as the boot user and perform a reinstallation of thesoftware, the VPN Gateway is reset to its factory default configuration.All configuration data and current software is wiped out, including oldsoftware image versions or upgrade packages that may be stored in theflash memory card or on the hard disk. Also note that a reinstall must beperformed on each VPN Gateway through a console connection.A reinstall wipes out all configuration data (including network settings).Therefore you should first save all configuration data to a file on aTFTP/FTP/SCP/SFTP server. Using the ptcfg command, installed keysand certificates are included in the configuration data, and can later berestored by using the gtcfg command.To reinstall a VPN Gateway, you need the following:• Access to the VPN Gateway through a console connection.• An install image, loaded on a FTP/SCP/SFTP server on your network.• The IP address of the FTP/SCP/SFTP server.Nortel VPN GatewayTroubleshooting GuideNN46120-700 01.01 Standard12 October 2007Copyright © 2007 Nortel Networks.
