30 Chapter 5 Initializing the CallPilot Mini/CallPilot 150P0990474 03Configuring the Meridian 1 PBX to work with CallPilot MiniThe Meridian 1 PBX uses an ACD Queue to route calls to the CallPilot Mini.An ACD Queue is a feature that distributes calls to available ACD Agents. For the ACD Queueused with CallPilot Mini, the Directory Number (DN) of the ACD Queue is the Voicemail DN andthe CallPilot Mini ports are the ACD Agents. When a user dials the Voicemail DN, the ACDQueue routes the call to the an available CallPilot Mini port.To add an ACD Queue:1 Determine the Terminal Numbers (TN) used to connect to the CallPilot Mini.You can have a maximum of eight TNs used for the CallPilot Mini.2 Create an ACD Queue for the CallPilot Mini.Alternately, you can use the pre-assigned Meridian Mail ACD Queue. If you to use theMeridian Mail ACD Queue, delete any default ACD Agents assigned to the ACD Queue.For information about how to create an ACD Queue, refer to “Creating an ACD Queue” onpage 30.3 Assign the Terminal Numbers determined in step 1 as ACD Agents for the CallPilot MiniACD Queue. Make sure you assign all of the Terminal Numbers that are connected to theCallPilot Mini.For information about how to assign Agents to the ACD Queue, refer to “Assigning ACDAgents” on page 32.Creating an ACD QueueAll of the steps below are performed on the Meridian 1 PBX using a terminal connection.1 At the main prompt type, LD 23.The following messages appear:ACD000MEM AVAIL: (U/P): 477336 USED: 112487 TOT: 589823DISK RECS AVAIL: 453ACD DNS AVAIL: 32744 USED: 23 TOT: 32767Note: Four of the TNs represent the physical lines that are connected to the CallPilotMini. The other four TNs are the data channels of the upper TNs (TNs 16-32) thatcorrespond the lower TNs (TNs 0-15) assigned to the CallPilot Mini.For example, if you assign TN 4 0, TN 4 3, TN 4 5, TN 4 9 to the lines connected tothe CallPilot Mini, then you must also assign TN 4 16, TN 4 19, TN 4 21 and TN 4 25to CallPilot Mini.Note: The numbers shown in the above messages are examples only. The numbersthat appear on your display may be different.
