Chapter 10 Troubleshooting 65CallPilot Mini/CallPilot 150 Installation and Maintenance Guide• power supply cord is connected to the CallPilot Mini/CallPilot 150 module• CallPilot Mini/CallPilot 150 module is getting power from the AC socket4 Unplug the module and open the front cover. Remove the feature cartridge and then re-insertit. Make sure the feature cartridge is fully inserted in the slot.5 Close the front cover and plug in the module.The Power-on Diagnostics failWhen LEDs 1 and 2 blink quickly, it indicates a Power-on Diagnostics fail. For informationabout other LED error codes, refer to “CallPilot Mini/CallPilot 150 LEDs” on page 27.One of the following two components could be the cause of the problem: the power supply or theCallPilot Mini/CallPilot 150. To correct the problem:1 Measure the power supply voltage. If the voltage is out of specifications, replace the powersupply and retest the system.The power supply provides 9 VDC.2 If the power supply is within specifications, replace the CallPilot Mini/CallPilot 150, thenreprogram and test the system.Cannot access CallPilot ManagerIf you cannot access CallPilot Manager, do the following:1 Wait until LED turns on before attempting to access CallPilot Manager. If LEDdoes not turn on, refer to “LED 6 does not turn on after CallPilot Mini/CallPilot 150 hasfinished starting up” on page 69.2 Make sure that the IP address, subnet mask and default gateway settings are correct.3 Make sure another device is not using the CallPilot Mini/CallPilot 150 IP address. To test this,disconnect the CallPilot Mini/CallPilot 150 from the network and use a computer on thenetwork to ping the CallPilot Mini/CallPilot 150 IP address. If another device answers theping, the CallPilot Mini/CallPilot 150 IP address is being used by another device.CallPilot Mini/CallPilot 150 fails during a start upIf the CallPilot Mini/CallPilot 150 fails during a start up, do the following:1 Remove power from the CallPilot Mini/CallPilot 150.2 Check that the Software Cartridge is properly seated in the Compact Flash Adapter.3 Check that the Compact Flash Adapter is properly seated in the CallPilot Mini/CallPilot 150.4 Restore power to the CallPilot Mini/CallPilot 150.
