27CallPilot Reference GuideChapter 5GreetingsThis chapter describes mailbox greetings and how to record them.This chapter includes:• Types of mailbox greetings• Recording a Primary or Alternate mailbox greeting• Recording a Personalized mailbox greeting• Deleting a Personalized mailbox greetingTypes of mailbox greetingsMailbox greetings play to callers who reach your mailbox. Greetings inform callers that they havereached the correct mailbox and give callers any necessary information or instructions. You canchange the greetings at any time.After you initialize your mailbox, you can record greetings. If you do not record any greetings,your Company Directory name plays to callers who reach your mailbox. Refer to “To record yourname in the Company Directory” on page 21”.There are three types of mailbox greetings: Primary, Alternate and Personalized.Primary mailbox greetingRecord your Primary mailbox greeting for everyday use. In this greeting include your name and abrief message explaining to callers that you are unable to answer their calls.For example, Hi. This is Pat Smith. I’m not able to take your call right now. Please leave me amessage at the tone and I will return your call as soon as possible.”If you are a new mailbox owner, record your Primary mailbox greeting immediately.Alternate mailbox greetingThe Alternate mailbox greeting is normally used for special circumstances.For example, “Hi. This is Pat Smith. I am out of the office until Thursday, the 17th of December.Although I am out of the office, I do check my mailbox daily. Please leave me a message at the toneand I will return your call as soon as possible. Thank you.”After you record your greetings, you must choose which greeting you want CallPilot to play. Youcan change the selection at any time.
