Nortel CallPilot Reference Manual
Also see for CallPilot: User guideSupplementary guideConfiguration manualUser guideTroubleshooting
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Contents
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99CallPilot Reference GuideChapter 13CallPilot tipsThis chapter contains tips on how to optimize your use of CallPilot.Listen to your messages frequently. Answer your messages promptly to encourage callers to useCallPilot and reassure them that it is as reliable as speaking with you personally.You do not have to be at your desk to play your messages. When you are away from your desk, youcan play your messages from any tone dial phone.Clean up your mailbox. There is limited storage in your mailbox and within CallPilot. Do notsave messages unless you need to listen to them again. When you are finished with a message,erase it to create storage space.Keep a record of your password in a secure place. Treat your CallPilot password as a secretcode. Write down your password and keep it in a safe place. Do not keep your password near yourphone. If you let someone else have temporary access to your mailbox, change your passwordafterwards. If you forget your password, the System Administrator can reset it to the defaultpassword 0000. You can then enter a new password.When sending messages, make them brief and to the point. More than 75% of the time spent ona normal business phone call consists of making small talk, pleasantries and other socializing.Sending a message rather than making a call can save you time. Try to avoid sounding hurried orrude while restricting your messages to the essentials.Change your Primary greeting frequently. It is a good idea to change your Primary greeting ona regular basis. Change your greeting to indicate that you listen to your messages and maintainyour mailbox on a regular basis. Change your Primary greeting to provide a personal touch thatfrequent callers appreciate.Make your Alternate greeting specific. Choosing an Alternate greeting usually means you areaway from the office. If you are out of the office, indicate in your Alternate greeting when youexpect to return. If you will be checking your mailbox while you are out of the office, include thatin your message. If callers can reach you at another phone number, ensure that your messageincludes the phone number and the time period of the temporary arrangement. If you are going tobe out of the office, remember to forward your phone to CallPilot.Use an Extended Absence Greeting. Begin this greeting by announcing your vacation or travelplans. This gets the attention of the caller. For example, “Vacation alert! Hi, this is Marshall. I willbe on vacation starting on the 5th, and I will be returning to work on the 12th. If you care to do so,please leave a message and I will return your call when I return from vacation. For immediateassistance, please press zero.” |
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