Nortel CallPilot Reference Manual
Also see for CallPilot: User guideSupplementary guideConfiguration manualUser guideTroubleshooting
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Contents
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66 Chapter 9 Transferring callsP0919417 02.2About Outbound TransferYou can set up Outbound Transfer to transfer a caller who reaches your mailbox to a number thatyou assign. A caller can use Outbound Transfer from any tone dial telephone, and you can directyour Outbound Transfer calls to any telephone.You can tell callers about this feature in your personal greeting. If you inform callers of this featurein your mailbox greeting, you must tell them what number to press to transfer:• If you use the NorstarVoice Mail interface, tell callers to press ‡• If you use the CallPilot interface, tell callers to press ·For example:“Hi. This is Brenda Whately. I’m away from the office today. Please leave me a message after thetone and I will return your call as soon as possible. If you need to reach me before tomorrow, press‡ and you will be transferred to my cell phone. Thanks.”For Outbound Transfer to function properly, you must have a greeting recorded.When you set up Outbound Transfer, you can add special characters to the destination number.Refer to “Adding special characters to a destination number” on page 66 for more information.Adding special characters to a destination numberSpecial characters are pauses or other dialing instructions that you can add if they are required toaccess the network or a destination number.Follow the voice prompts or press ADD to add special characters to a destination telephone number(or a destination pager number if you are setting up a destination pager number in Off-premiseMessage Notification.) A destination telephone or pager number cannot be longer than 30characters.Note: The restrictions that apply to your telephone line also apply to Outbound Transfernumbers. For example, if you cannot dial long distance telephone numbers from yourtelephone, you cannot have a long distance Outbound Transfer destination. If yourmailbox is restricted to extension destinations for Outbound Transfer, see your SystemAdministrator.Note: If you are adding special characters, do not press the dialpad buttons £ to entera #, or • to enter a *. Press the button directly below the option on a two line displaytelephone, or listen to the voice prompts. |
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