70 Chapter 9 Transferring callsP0919417 02.2Optimizing Outbound TransferWhen CallPilot transfers a call to an external telephone number using Outbound Transfer, twolines are used. An incoming line connects a caller to a mailbox and an outgoing line transfers acaller to an Outbound Transfer telephone number. Both lines remain in use while the callerconnects to the Outbound Transfer telephone number.To optimize the use of CallPilot lines, the Outbound Transfer call to an external telephone numbercan transfer to the incoming line to make the outgoing call. This type of transfer is called a Linktransfer.To perform a Link transfer with Outbound Transfer you must add £ before the OutboundTransfer telephone number.For example, the telephone number looks like:£fififi⁄¤‹›where:• £ instructs CallPilot to use the incoming line to perform the transfer• fififi⁄¤‹› is the telephone number dialedProgramming Outbound Transfer when CallPilot is behind a PBXIf you have CallPilot installed behind a PBX and you want to access an outside line and recognizedial tone, enter:·£›¤fififi⁄¤‹›where:• · accesses an outside line• £ specifies the next digits are special characters• › recognizes dial tone• ¤ specifies that the next digits are the numbers to be dialed• fififi⁄¤‹› is the telephone number dialedAfter you enter this dialing sequence, the display shows:Note: You can perform a Link transfer only if the CallPilot line is equipped with Linktransfer capability. The most common type of line that supports Link transfer is aCentrex line. If Link transfer is programmed for an Outbound Transfer and yourCallPilot lines do not support this feature, the caller is disconnected. Ask your SystemAdministrator before programming a Link transfer.9D5551234ADD OK
