Chapter 9 Troubleshooting the ICS Remote Tool 125ICS Remote Tools User GuideThe Debug toolThe Debug tool, which is located under the ICSRT Run Tools menu, allows the technical supportpersonnel to dial into a Norstar system over the ICSRT RAD connection and initiate a memorydump to assist in diagnosing system issues.Use this tool only under the direction of technical support personnel.Access to this tool requires a password that will be provided by technical support personnel if theyneed you to run the tool for them.The Debug tool creates a MEMDUMP file on the computer that runs the Debug operation, in thefolder that is specified during setup of the tool. If you are asked to run Debug, this is the file thatyou would send to the technical personnel for analysis.
