35ICS Remote Tools User GuideChapter 3Setting up customers in ICSRTThis chapter provides information about the ICS Remote Tools (ICSRT) Customer Informationscreen and the CustomerInfo database (.mbd). The CustomerInfo.mdb file resides within a folderon your computer or on a central server. All files associated with the customer records in thisdatabase are also stored in this folder.You can create more than one database, each of which contains one CustomerInfo.mdb file. Eachdatabase file can contain several customer records. You can have only one database per folder.You can copy this folder to make a backup of the customer information, but you cannot transfercustomers from one database to another.The sections in this chapter include:ï ìUsing ICSRT databasesî on page 35ó ìCreating a databaseî on page 36ó ìMoving between databasesî on page 38ó ìCopying a databaseî on page 39ó ìDeleting a databaseî on page 40ó ìSetting up a multi-user database on a LANî on page 41ï ìCreating a customer recordî on page 42ó ìEditing customer recordsî on page 45ó ìViewing customer recordsî on page 48ó ìDeleting customer recordsî on page 49ó ìCopying customer records to create new recordsî on page 47Using ICSRT databasesThe ICSRT database is the CustomerInfo.mdb file itself. However, this book also uses the term inreference to the folder that contains this file and all the other folders within that folder.This section describes actions that are specific to the .mdb file.The install wizard, by default, puts the ICSRT default files, including the folder containing thedefault database file, into an ICSRT folder under the Nortel Networks folder, which is locatedunder Programming Files, which is located on your Windows installed drive.<drive>:\Program Files\Nortel Networks\ICSRT\dbHowever, the person installing the application has the option of locating them elsewhere.If you do not want to use the default database for your customer records, or if you want to createmore than one database of customer records, you can create a new database, elsewhere on yourcomputer, or on a remote server.
