15ICS Remote Tools User GuideChapter 1Understanding remote managementThis chapter provides an overview of the process of using the ICS Remote Tool (ICSRT) forremote system management. The following information is provided in this chapter:ï ìProcess map: Managing a Norstar system with ICSRTî on page 15ï ìConnection hardware requirementsî on page 16ï ìRemote system management using ICSRTî on page 20Process map: Managing a Norstar system with ICSRTThe Norstar system you want to manage has aRAD or an I-RAD installed and configured.Determine your computer-to-RAD connection, andinstall the connection on your computer.Install ICSRT on your computer.Enter the customer informationand set up connection informationin the Customer Info screen.Can youconnect?YesNo Ensure your connectionsettings are correct.Check the hardware.Create a database folder for thecustomer information if you do notwant to use the default location.Perform the ICSRT task that you require.For configuration, refer to “Understanding the Remote Set tool” on page 55, “Understandingthe Browser tool” on page 63, or “Using Workbooks and off-line programming” on page 83.For data maintenance, refer to “Backing up and restoring Norstar data” on page 107If there are multiple computers withICSRT users, set up the database on aserver, and point each computer to thatposition.
