5 Troubleshooting5-2 Network FaxTroubleshooting Chapter 55 Troubleshooting5.1 Cannot Send Messages (Internet Fax)When the E-mail cannot be sent, correct the trouble by referring to the tablebelow. If the mail cannot still be transmitted after the corrective procedures,contact your service representative.!DetailWhen no transmission can be made, the TX Report is output. For details,refer to p. 11-8. (When a setting is made so that the TX Report is printed.)When an Nxx form error code is indicated, refer to page 5-5.For the troubles such as document jam, paper jam, inferior image quality,exhausted toner, etc., refer to "User’s Guide (Copy Operations)".!DetailEven though "----" is marked on the transmission result screen (Job List> FAX TX > Job History > Comm. Setting) or in the space for the result ofactivity report, the E-mail may not arrive at the receiver due to a troubleon the internet. The "----" mark on the transmission result screen oractivity report signifies that the transmission has successfully reachedyour server. When Message Disposition Notification (MDN) is received,"OK" is marked in the space for the Transmit result screen or activityreport. When sending or receiving important information, confirm theresult.Check Points Corrective ActionsDoes the E-mail capacity to betransmitted exceed the SMTPserver capacity ?When SMTP server has been set up and the set size is ex-ceeded, an error results and the E-mail cannot be trans-mitted. Refer to "User’s Guide (Network/scannerOperations)" for the SMTP server capacity setting meth-od.Is the transmission procedure cor-rect ?Check the transmission procedure and transmit again.See p. 3-2 for the transmission procedure.Are the setting and connection ofthe network correct ?Check the network for correct setting and connection.Refer to "User’s Guide (Network/Scanner Operations)"for the network setting method.Is the copier mail address settingcorrect ?Set the copier mail address. See p. 10-29 for the copiermail address setting method.
