5 Troubleshooting5-4 Network FaxTroubleshooting Chapter 55.3 Cannot Receive MessagesWhen a document cannot be received, try to correct the problem by referringto the table below. If the document still cannot be received properly evenafter attempting to correct the problem, please contact your servicerepresentative.!DetailWhen the file format of which is not supported is received, the NetworkFax RX Error Report is printed. For details of the Network Fax RX ErrorReport, see page 11-12.When an Nxx form error code is indicated, refer to page 5-6.For the troubles such as document jam, paper jam, inferior image quality,exhausted toner, etc., refer to "User’s Guide (Copy Operations)".Description ofProblemCheck Points Corrective ActionsCannot receive Is paper in themachine?If the add paper icon is lit, the machine is out of paper andreceived documents are stored in memory. Add paper.Refer to the “User's Guide (Copy Operations)” for theprocedure for adding paper.Is paperjammed in themachine?In case of paper jam, received documents are stored inmemory. Removed the jammed paper. Refer to the “Us-er's Guide (Copy Operations)” for the procedure for cor-recting paper jams.Is the machineout of toner?No mail can be received if the toner has exhausted. Re-place the toner bottle immediately. Refer to the “User'sGuide (Copy Operations)” for the procedure for replacingthe toner bottle.Is the networkcable connect-ed properly?Is the network cable disconnected? Check the networkcable connection and connect it if it is disconnected.Are the memorysize and thehard disk sizesufficient?Check the memory and the hard disk to see if there is asufficient space left in each of them.When the capacity is getting low, a fax may not be re-ceived or, even if received, it may not be printed.No outputs Hasn't theMemory RXbeen set?When the Memory RX is set, print the document receivedby following the procedure given below.1. Press [Box] on the control panel.2. When optional hard disk is installed, press [SystemUser Box].3. Press [Memory RX User Box].4. Enter the password and press [OK].5. Select a document you want to print and press [Print].6. When the printer completes printing, press [Close].
