Oki C831n User Manual

Also see for C831dn: Safety and Warranty Guide User manual User manual

Contents

Oki C831n User Manual Manual pdf 102 page image

- 102 -Other Issues3 3. Troubleshooting●● Other IssuesThis section explains the issues you may encounter while operating your printer and how to solve them.Unable to Print from a ComputerMemo● If the following information does not solve the issue, contact your dealer.● For issues caused by an application, contact the manufacturer of the application.General Causes Common to Windows and Mac OS XCause Remedy ReferenceThe printer is in the sleep mode. Press the <POWER SAVE> button on the operatorpanel to enter the standby mode.If the sleep mode is not used, disable it from the<ENTER> button > [Admin Setup] > [Power Setup]> [Sleep] > [Disable].page 22The printer is turned off. Turn on the printer. page 21An Ethernet or USB cable is unplugged. Check that the cable is plugged into the printer andcomputer properly.-Something is wrong with a cable. Replace it with a new cable. -The printer is off line. Press the <ON LINE> button. -An error message is displayed on thedisplay screen of the operator panel.“Error Messages” or press the <HELP> button on theoperator panel.page 98The interface setting is disabled. Check the setting of the interface being used from theoperator panel.AdvancedSomething is wrong with the printfunction.Check if you can print the contents of the settings. page 30 For WindowsCause Remedy ReferenceThe printer is not set as the defaultprinter.Set the printer as the default printer. -The output port for the printer driver isincorrect.Select the output port to which the Ethernet or USBcable is connected.-A print job from another interface is inprogress.Wait until the print job is done. -“Received invalid data” is displayed onthe display screen and printing cannotbe done.Press the <ENTER> button and select [Menus] >[System Adjust] > [Wait Timeout], and then select alonger time. The default setting is 40 seconds.-A print job is automatically canceled. If using Print Job Control, the print job is not authorizedto print, or the Job Accounting log buffer may be full.Advanced