- 103 -Other Issues3 3. TroubleshootingNetwork Connection Problems Common to Windows and Mac OS XCause Remedy ReferenceUsing a crossover cable. Use a straight cable. -The printer is turned on before a cablewas connected.Connect cables before turning on the printer. page 32The hub and the printer are incompatibleor have some problem.Press the <ENTER> button and select [Admin Setup]> [Network Setup] > [HUB Link Setting], and thenselect [10Base-T Half].-It takes much time to print because ofthe hub settingsPress the <ENTER> button > [Admin Setup] >[Network Setup] > [TCP ACK] > [Tray2].- For WindowsCause Remedy ReferenceIP address is incorrect. ● Check that the same IP address is set for the printerand the printer's port setting on the computer.● If using LPR Utility, check the IP address setting inLPR Utility.-USB Connection Problems Common to Windows and Mac OS XCause Remedy ReferenceUnsupported USB cable is being used. Use a USB 2.0 cable. -A USB hub is being used. Connect the printer directly to the computer. page 52Printer driver is not installed correctly. Reinstall printer driver. page 52,page 54 For WindowsCause Remedy ReferenceThe printer is off line. Right-click the OKI C831 icon, and then select[See what's printing] ([OKI C831(*)] when multipleprinter drivers are installed). In the dialog box, selectthe [Printer] menu and then remove the check from[Use Printer Offline].* Select the type of a printer driver you want.-A switch, buffer, extension cable or USBhub is being used.Connect the printer directly to the computer. page 52A driver for a different printer that uses aUSB connection has been installed.Delete the other printer driver from the computer. -
