Oki C831n User Manual

Also see for C831dn: Safety and Warranty Guide User manual User manual

Contents

Oki C831n User Manual Manual pdf 109 page image

- 109 -Other Issues3 3. TroubleshootingSymptom Point to check Remedy ReferenceThe background of aprinted page is dark ordirty.The printer may be malfunctioning. Contact your dealer. Back coverNothing is printed.?Two or more sheets of paper arefed simultaneously.Fan the paper well and load itagain.page 64,page 65The printer may be malfunctioning. Contact your dealer. -Patches appear. The paper is moist. Replace it with new paper. page 59The paper is unsuitable. Use supported paper. page 59Feeding IssuesMemo● If the following information does not solve the issue, contact your dealer.Symptom Point to check Remedy Reference● The paper oftenjams.● Multiple sheetsare fed at once.● The paper is fedat an angle.The printer is tilted. Place the printer on a flat surface. page 16The paper is too light or too heavy. Use the appropriate paper for theprinter.page 59The paper is moist or has a staticcharge.Use paper stored in propertemperature and humidityconditions.page 59The paper is wrinkled, folded orcurled.Use appropriate paper for the printer.Fix the curled paper.page 59Something is already printed on theback side of the paper.With tray 1/2/3/4, you cannot usepaper that has been printed.Load it on the MP tray for printing.page 65The edges of the paper are not kepteven.Fan the paper and even up theedges.page 64,page 65There is only one sheet of paper inthe tray.Load several sheets of paper. page 64,page 65You have added more paper withpaper already loaded in the tray.Remove the already loaded paper,stack it onto the new paper, even upthe edges and load the paper withthe old paper on top.page 64,page 65The paper is loaded at an angle. For tray 1/2/3/4, adjust the paperwidth guide and stopper to thepaper.For the MP tray, adjust the paperwidth guide to the paper.page 64,page 65Envelopes are not correctly loaded. Load envelopes correctly. page 65Paper, envelopes or labels of weightbetween 177 and 220 g/m2 is loadedin tray 1 and tray 2.Load the paper, envelopes or labelsof weight between 177 and 220 g/m2on the MP tray, and use the face upstacker.page 59,page 65