Oki C831n User Manual

Also see for C831dn: Safety and Warranty Guide User manual User manual

Contents

Oki C831n User Manual Manual pdf 110 page image

- 110 -Other Issues3 3. TroubleshootingSymptom Point to check Remedy ReferencePaper does not feedinto the printer.The setting of [Source] in theprinter driver is not correctlyspecified.Check the paper tray and selectthe correct tray in [Source] in theprinter driver.-You have specified manual feedingon the printer driver.In the printer driver, clear the [UseMP tray as manual feed] checkbox on [Paper feed options].AdvancedThe printer doesnot start processingeven though youhave removed thejammed paper.- Open and close the top cover. -The paper getsfolded or wrinkled.The paper is moist or has a staticcharge.Use paper stored in propertemperature and humidityconditions.page 59The paper is light. Press the <ENTER> buttonand then select [Menus] >[Tray Configuration] > [(trayname) Config] > [Media Weight].Then, specify a lighter weight.page 59The paper twistsaround the rollersin the fuser unit.The settings of media weight andtype are incorrect.Press the <ENTER> buttonand then select [Menus] >[Tray Configuration] > [(trayname) Config] > [Media Type]/[Media Weight]. Then, specify theappropriate values.Or, specify a heavier weight in[Media Weight].page 59The paper is light. Use heavier paper. -There is an image or text on theleading edge of the paper.Add a margin on the leading edge ofthe paper.For duplex printing, leave a marginin the leading and bottom edges.-Machine IssuesSymptom Point to check Remedy ReferenceYou turned on theprinter, but nothingdisplays on thescreen.The AC cord is unplugged. Turn off the printer and then plug inthe AC cord firmly.-The power is out. Check if the power is being suppliedto the electric outlet.-The printer doesnot operate.The AC cord is not firmly plugged in. Plug in the AC cord firmly. -The printer is turned off. Turn on the printer. page 21The printer turned off automaticallyby the auto power off function.Disable the auto power off function. page 80Printer does not answer. Hold down the power switch for morethan 5 seconds to turn off the printerforcibly.-