Other Issues- 151 -Troubleshooting7USB Connection Problems Common to Windows and Mac OS X For WindowsUnable to Install a Printer Driver SuccessfullyMemo If the following information does not solve the trouble, contact your dealer. For troubles caused by an application, contact the manufacturer of the application.USB Connection Problems For WindowsAll pages are not printed. If you are using the WSD port, change it to the standardTCP/IP port.Cause Remedy ReferenceUnsupported USB cable is being used. Use a USB2.0 cable. -A USB hub is being used. Directly connect the machine to the computer. P.59Printer driver is not installed correctly. Reinstall printer driver. P.59Cause Remedy ReferenceCause Remedy ReferenceThe machine is off line. Right-click the OKI MB491 icon and then select [Seeprint jobs] (> [OKI MB491(*)] when multiple driversare installed). In the dialog box, select the [Printer]menu and then clear the check of [Use Printer Offline].* Select the type of driver you want.-A switch, buffer, extension cable or USBhub is being used.Directly connect the machine to the computer. P.59A printer driver which uses a USBconnection has been installed.Remove the other printer driver from the computer. -Cause Remedy ReferenceAn icon for the machine is not createdon the [Devices and Printers] folder.The printer driver is not installed correctly.Reinstall the printer driver correctly.P.59Only the first printer driver is installedeven if multiple printer drivers areselected to install.Follow the procedure below to install a second andsubsequent printer drivers:1.Insert the "Software DVD-ROM" into the computer.2.Click [Run setup.exe] and follow the on-screeninstructions.3. Select [Custom Installation (Printer)] from[Driver Installation].4. Click [Next].5. Select [Local Printer] and then click [Next].6. On the [Select printer port] screen, select [FILE]and then click [Next].7. Complete the setup following the on-screeninstructions.-
