The FWD feature can be assigned on an incoming call distribution group basis.• COS for Incoming Call Distribution GroupsEach incoming call distribution group is assigned a COS number. Group FWD to an outside party can beenabled or disabled for each COS. The COS for incoming call distribution groups is also used for theInternal Call Block feature; when an extension user calls an incoming call distribution group, the PBXchecks the COS of the calling extension against the COS of the incoming call distribution group (®10.1.15 Internal Call Block).PC Programming Manual References2.1.4 Easy Setup Wizard10.7.1 PBX Configuration—[2-7-1] System—Class of Service—COS Settings→CO & SMDR— Call Forward to CO→Manager— Group Forward Set11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings→Main→Overflow Queuing Busy→Overflow No Answer→Miscellaneous11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—MemberList11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous—Options—ICD Group Key ModeFeature Manual References7.1.3 Flexible Buttons7.1.5 Floating Extension7.1.6 FWD (Call Forwarding)23.1 Capacity of System Resources10.1.2 ICD Group Features—Group Call DistributionDescriptionIncoming calls directed to an incoming call distribution group are distributed to the member extensions usingthe selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.When incoming calls exceed the number of available extensions, calls enter a queue (® 10.1.6 ICD GroupFeatures—Queuing).1. Distribution MethodOne of the three distribution methods below can be assigned to each incoming call distribution group.Document Version 2016-03 Feature Manual 17710.1.2 ICD Group Features—Group Call Distribution
