Feature Manual References15.1.15 Private Network Features—Network ICD Group21.1.2 Virtual PS10.1.5 ICD Group Features—OverflowDescriptionWhen waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destinationor a busy tone may be sent to the callers by the following features:1. Intercept Routing—Overflow in an Incoming Call Distribution Group2. Busy on Busy1. Intercept Routing—Overflow in an Incoming Call Distribution GroupIntercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:a. There is no space in the waiting queue.b. The Queuing Time Table is not assigned and there are no extensions logged in.c. The Queuing Time Table is assigned, but there are no extensions logged in and the "Overflowimmediately when All Logout" setting is enabled.d. An Overflow command is assigned to the Queuing Time Table.e. The Overflow time expires.f. Manual Queue Redirection is performed.[Available Destination]The overflow destinations can be assigned for each incoming call distribution group and each time mode(day/lunch/break/night) (® 19.1.3 Time Service). The destination can be assigned as follows, dependingon the above conditions.• For a), b), and c):® 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—GroupSettings—Overflow Queuing Busy— Queuing Busy—Destination-Day, Lunch, Break, Night• For d), e), and f):® 11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—GroupSettings—Overflow No Answer— Time out & Manual Queue Redirection—Destination-Day, Lunch,Break, NightDestination AvailabilityWired Extension (PT/SLT/SIP Extension/T1-OPX) üPS üICD Group üPS Ring Group üUM Group üVM Group (DTMF/DPT) üFax UnitExternal Pager (TAFAS) üDISA üIdle Line Access no. + Phone no. üDocument Version 2016-03 Feature Manual 18510.1.5 ICD Group Features—Overflow
