Operator Service can be structured as a cascade so that if Operator 1 cannot take the call, it goes to Operator2. If that fails, the call goes to Operator 3. If that fails, the caller can record a message. At each stage, thereare other options for busy cases and no-answer cases.• Busy Coverage ModeDetermines how calls to an operator will be handled when the line is busy. The Busy Coverage optionsare: Hold, No Answer Coverage, Call Waiting, and Disconnect Message.• No Answer Coverage ModeDetermines how calls will be handled when an operator does not answer within the time specified for"Operator No Answer Time". The No Answer Coverage options are: Caller Select, Leave Message,Disconnect Message, and Next Operator.PC Programming Manual References23.1 UM Configuration—[4-1] Service Settings—Caller ID / PIN Call Routing—23.2 UM Configuration—[4-2]Service Settings—Parameters→ Operator Service—Operator’s Extension→ Operator Service—Busy Coverage Mode→ Operator Service—No Answer Coverage ModeOperating Manual ReferencesManager Operation2.2.2 Message Manager Features— Customizing the Message Manager’s Mailbox20.1.66 Unified Messaging—Password AdministrationDescriptionAllows the System Administrator or System Manager to clear a subscriber password (so that a new one canbe assigned).Operating Manual ReferencesManager Operation2.2.1 System Manager Features— Setting Up Mailboxes20.1.67 Unified Messaging—Personal Custom ServiceDescriptionAllows a subscriber to use the following Custom Services in his or her Personal Greeting (Personal CustomService):• Transfer to Mailbox• Transfer to Extension• Transfer to Voice Mail Service• Transfer to Automated Attendant Service• Custom Service• Transfer to Operator• Transfer to Outside• Page the PartyDocument Version 2016-03 Feature Manual 42320.1.67 Unified Messaging—Personal Custom Service
