Recording an Emergency GreetingAn emergency greeting can be recorded as "Company Greeting 1" directly from the top menu. The emergencygreeting can be used in times such as when the company must be closed due to bad weather.To record1. Log in to the Message Manager’s mailbox.2.93.1 to change the message.4.1 to record a message.5. Record the greeting.6.1 to end recording.7.2 to accept.• This feature is not available when the "Quick Menu and Greeting Recording" setting isdisabled for the Message Manager’s mailbox. For more information, consult your SystemAdministrator.• Direct Service AccessIf Direct Service Access is set in Mailbox Settings, you can access this feature directly bydialling a specific Unified Messaging extension number from your extension. Automatic loginmust be enabled to use Direct Service Access (refer to "Automatic log-in"). For details aboutthese Unified Messaging extension numbers, consult your System Administrator.List of Prompts for VM and AA ServiceThere are over 1000 system prompts in the Unified Messaging system. These prompts can be customised byre-recording them to change their content, or can be recorded in various languages. The maximum length ofa prompt is fixed at 6 minutes.When recording prompts in other languages, most often it is not necessary to record all prompts contained inthe Unified Messaging system; recording over 1000 system prompts is a big undertaking. When a caller isconnected to AA service or VM service, most likely he or she will only hear a small selection of the followingprompts. Therefore, it is necessary only to record (or modify) the prompts that callers will hear.Please change prompts to suit the application. For example, prompt no. 1211 could be re-recorded toannounce, "Thank you for calling ABCD Travel", instead of "Welcome to the Unified Messaging System".It is possible to record the prompts you wish to modify on your computer in .wav format and upload them tothe Unified Messaging system. For more information, consult your System Administrator.Prompts Common to VM and AA ServicesPrompt No. Modifiable Prompts363 Good afternoon364 Good evening365 Good morning1211 Welcome to the Unified Messaging System973 To enter by name, press the hash sign and 1974 To enter by name, press the pound sign and 1User Manual 3052.2.2 Message Manager Features
