5. On the Options, you can change the following settings for the monitor screen:Item Description ValueMember Status View Mode Select the display mode formembers’ status.Standard, SimpleHighlightedDisplaySettingsNumber of CurrentWaiting Calls (1-30)Specify the number of waitingcalls at which the CurrentWaiting Calls display ishighlighted.1–30Waiting Time (0-10min/10 sec)Specify the waiting time atwhich the Longest WaitingTime display is highlighted.0–10 minutesColour Mode Select the colour to use tohighlight items on the screen.Mode 1, Mode 2, Mode 3Blinking Select whether items that arehighlighted on the screenblink.Enable, Disable6. Click Apply.7. When you finish configuring the settings, click Start Monitor to start monitoring the selected ICD group.8. Click Close.9. Click OK.ACD Report AnalysisYou can specify which items to include in the monitor result report, the style in which to display the reportprofile, and the output format.1. On the left side of the screen, click Users ® ICDG Management ® ACD Report.2. Select an ACD Supervisor from the Supervisor selection drop-down list.To load an ACD reporta. Click Report Profiles.b. Select the Profile Name.c. Click Load.To save an ACD reporta. Click Report Profiles.b. Name the Profile Name (max. 32 characters).c. Click Save.To select ACD report optionsa. Click Option.b. In ACD Report - Export CSV File Format, select either Comma(,) or Semicolon(;) as the dataseparator.c. Click OK.You can make an ACD report through 3 types of filters: Group, Agent, and Call. On the ICD screen, selectthe target tab, configure the settings as necessary and then click Apply.User Manual 3594.1.3 Supervisory Monitor (ACD) Control
