System Programming 4-534.3 System ProgrammingVM Command DTMF Set114Description Sets the DTMF command signals transmitted to your VoiceProcessing System (VPS). There are four commands available:Leave Message; Get Message; Automated Attendant Service; VoiceMail Service. These commands are used in the following ways:(A) If your VPS is used for Voice Mail (VM) Service(1) Call Forwarding / Intercept Routing to Voice MailIf a call is forwarded to the VPS, your system will send a mailboxnumber to the VM port. This allows the caller to leave a messagewithout knowing the mailbox number.• Required entries (selections):LV-MSG (Leave Message): This command is transmitted to aVM port if a call is forwarded or intercepted and rerouted to theport.AA-SVC (Automated Attendant Service): If AA Service iseffective in program [990], Area 05 – bits 2 and 3, the “AA-SVC”command is sent to a VM port if an incoming outside call isanswered by the VM port.• Other programming required (program addresses): [106]; [602];[609]; [990], Area 05 – bits 2 and 3; [990], Area 02 – bit 8(2) Hearing the message at the extensionIf the VPS receives a message and lights the MESSAGE buttonindicator of the concerned telephone, the telephone user can hearthe message by pressing the MESSAGE button.• Required entries (selections):GETMSG (Get Message): This command is transmitted to a VMport when the message receiver presses the MESSAGE button.VM-SVC (Voice Mail Service): The “VM-SVC” command is acode transmitted preceding the “GETMSG” command above.This is effective to switch to VM port when an AA port lights theMESSAGE indicator.• Other programming required (program addresses): [609]; [990],Area 02 – bit 8(B) If your VPS is used for Automated Attendant (AA) ServiceAn AA port answers an incoming outside call to provide AAservices, such as call transfer, receiving a message.• Required entries (selections):VM-SVC (Voice Mail Service): The “VM-SVC” command is acode transmitted before “LV-MSG” code if Operator transfers acall to an extension and then it is forwarded to an AA port so thatthe AA port can be switched to VM port temporarily.• Other programming required (program addresses): [106], [131]
