Operator 3. If that fails, the caller can record a message. At each stage, there are other options for busy casesand no-answer cases.Programming Manual References"Operator Service" in 2.4.3.1 Automated AttendantManager’s Manual References3.4 Customising the Message Manager’s Mailbox2.2.38 PIN Call RoutingDescriptionAllows the System Administrator to store a maximum of 200 PIN (Personal Identification Number—max. 20digits) numbers and assign a destination (extension, mailbox, mailbox group, or Custom Service) to each PINfor each time mode (day, night, lunch, and break). In a Custom Service, callers can be required to enter a PINnumber in order to be directed to a destination.Conditions• This feature is available only when the "Call Transfer Anytime" parameter of a Custom Service is set to"PIN".Programming Manual References2.4.1 Caller ID/DID/PIN Call Routing"Call Transfer Anytime" in 2.4.4.2 Menu & Transfer2.2.39 Play System Prompt After Personal GreetingDescriptionAllows the Guidance for Recording message to be played for the caller after the Personal Greeting. TheGuidance for Recording message instructs the caller how to terminate the call, access more features, andrerecord the message.Programming Manual References"Play System Prompt after Personal Greeting" in 2.2.2 Personal OptionsManager’s Manual References2.3 Setting Class of Service (COS) Parameters30 Feature Manual Document Version 2.1 2008/042.2.39 Play System Prompt After Personal Greeting