References78 Chapter 5TroubleshootingMost problems you encounter with your TV can be corrected by consulting the following troubleshooting list.Note for U.S. customers: If you prefer, we can provide you with the name of an Authorized Service Representative whowill visit you home for a fee to install your electronic entertainment system and to instruct you in its operation. For detailsabout this service, call 1-888-206-3359. For additional assistance while using your RCA product, please visit www.rca.com/customersupport.TV ProblemsTV won’t turn on• Press the TV button or ON/OFF button while remote is in TV mode and there’s a source of power to the outlet or outlet strip.• Make sure the TV is plugged in.• Check the wall receptacle (or extension cord) to make sure it is “live” by plugging in something else.• Something might be wrong with your remote control. Press the POWER button on the front of the TV. If the TV turns on, check theremote control solutions on page 80.• When you first plug your TV into an outlet, the Power LED on the front panel will light for approximately 15seconds and then Note: Make sure the TV has been on for at least 30 minutes (TV needs to warm up for best results.this misalignment.gooff during the initialization of the TV. The TV can only be turned on after the Power LED goes off. This happens every time power isreapplied to the TV.Buttons don’t work• If you’re using the remote control, press the TV button first to make sure the remote is in TV mode.• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the FrontButton Block in the Parental Controls menu and choosing Front Buttons Unblocked.• Unplug the TV for five minutes and then plug it back in. Turn the TV on and try again.TV turns off while playing• Sleep Timer, Wake-up Timer, or Watch feature may have been activated. Go to page 45 or 69 for instructions.• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn on again. If thishappens frequently, the voltage in your house may be abnormally high or low.• The sleep timer may be set.• Unplug. Wait five minutes. Plug in again.TV turns on unexpectedly• Wake-up Timer feature or Watch from the GUIDE Plus+ system may have been activated. Go to page 45 or 69 for instructions.Video and audio are out of sync• If your TV is connected to an audio/video (A/V) receiver or home theatre system via the DIGITAL AUDIO OUT jack, read thefollowing information.If you’ve connected a component to your A/V receiver, such as a DVD player or satellite receiver, you may experience a slight delaybetween the audio heard and the video seen. This occurs because the digital audio is sent directly to the speakers while the videomust be processed inside the TV before it is displayed.• If the component has Component Video (Y, Pb, Pr) jacks, connect these jacks tot he TV’s Y, Pb, Pr jacks to minimize thediscrepancy. This works best if the component supports Progressive Scan technology.• If necessary, you can connect the component directly to the TV using L/R audio jacks and bypassing the A/V receiver or you canprogram an audio delay in the A/V receiver so the audio and video match up (not all audio equipment has the ability toprogram delays). Check the Audio/Video Receiver’s manual.