Appendix D: FAQs217Question AnswerMy modem connectiondropped and I got theerror message “Therewas an unexpectedcommunications error -connection terminated.”What should I do?This might have happened based on the frequency with which the usertried to connect via modem. Reboot the KX unit and modem, and forfuture connections, wait at least two (2) minutes between attempts.Sometimes during aVirtual KVM Clientsession, the Alt keyappears to get stuck.What should I do?This usually occurs in situations when the Alt key is held and notreleased. For instance, continuing to press the Alt key while pressingthe space bar might cause the focus to change from the target server tothe client PC.The local operating system then interprets this key combination andconsequently triggers the action for this key combination in the activewindow (the client PC).Universal Virtual MediaQuestion AnswerWhat Dominion KX IImodels support virtualmedia?All Dominion KX II models support virtual media. It is availablestandalone and through CommandCenter Secure Gateway, acentralized management appliance.What types of virtualmedia does theDominion KX IIsupport?Dominion KX II supports the following types of media: internal andUSB-connected CD/DVD drives, USB mass storage devices, PC harddrives, and remote drives.What is required forvirtual media?The new D2CIM-VUSB CIM is required for virtual media. It supportsvirtual media sessions to target servers supporting the USB 2.0interface. Available in economical 32 and 64 quantity CIM packages,this new CIM supports Absolute Mouse Synchronization as well asremote firmware update.Is virtual media secure? Yes. Virtual media sessions are secured using 128-bit AES or RC4encryption.
