Setting Up Service 21Section 4: Setting Up ServiceThis section outlines details about activation, settingup your voicemail and what to do when you needhelp with your device.Activating Your DeviceAfter purchasing your Virgin Mobile Phone from anauthorized retailer, you need to activate your newdevice.You can activate the device in one of two ways:From the phone1. From the Main screen, press Menu ➔Tools + Settings ➔ Settings ➔ PhoneInformation ➔ Activation .2. Press Yes to activate the device.The phone connects to the network andvalidates.3. Highlight Get Started Now and press ,then follow the on-screen instructions.– or –From the computer’s Web browser:1. From the Main screen, dial ##MEID#.2. Write down the 18-digit MEID numberdisplayed on your phone’s screen.3. Navigate tohttps://www1.virginmobileusa.com/activate/activate.do?page=0 and complete the on-screeninstructions.When you finish the process, make a phone call toconfirm your activation. If the phone is still notactivated or you do not have access to the Internet,contact Virgin Mobile Customer Serviceat 1-888-322-1122 for assistance.Setting Up VoicemailYour device automatically transfers all unansweredcalls to your voicemail, even if your device is in use orturned off. You should set up your voicemail andpersonal greeting as soon as your device is activated.Always use a password to protect againstunauthorized access.1. From the phone standby mode, touch and hold.2. Follow the system prompts to:• Create a 4 to 10-digit passcode.• Record your name announcement.• Record a greeting.Note: Voicemail Password - Virgin Mobile strongly recommendsthat you create a password when setting up yourvoicemail to protect against unauthorized access.Without a password, anyone who has access to yourdevice is able to access your voicemail messages.
