Samsung SVMi-8 Technical Manual

Also see for SVMi-8: Quick reference guide Frequently asked questions

Contents

Operating ModeIndicates the Mode Name and Number for which the displayed Block Pointers' Targets are active. Each OperatingMode is given an unique Number by the system. Valid numbers are 01 - 99, and are assigned in sequence as newModes are created. Pressing ENTER at this field opens a Pointer Mode Target Generator, from which an existingMode Name may be selected, or a new name may be entered. Entering a new name creates a new Mode with its cor-responding Number. The Mode Number and Name are associated with the Block's Pointers, not the Block itself. Thisallows one Block to route calls to different destinations in different Modes, using different Targets for the pointers'various Mode references. For example, the No-Answer pointer might route callers to an associate's Extension duringthe 'Day' Mode, but after 5:00 PM it would route them to a Mailbox during 'Night' Mode. Pointers set in the DefaultMode are in effect unless overridden by the same Pointer set in the current Operating Mode. SVMi-8 will displayDefault Mode pointers in a block while viewing pointers in another mode. The Default Mode pointers will be greyedout to denote that they are not in the current mode.CallDirector Event PointersTo edit any Event Pointer, press ENTER to bring up the Target Generator. Highlight and open the appropriate Blocktype. Select a new or existing Block and press ENTER. Press ‘Ctrl + O’ to review or edit the selected Block.MSG-LEFT Pointer The Block to go to after the caller has recorded and sent a message.NOMSG-LEFT Pointer The Block to go to if the caller did not leave a message.ESCAPE Pointer The Block to go to if the caller presses the Escape digit to escape from a mailbox (the escape digitmay be pressed anytime before the recording tone). It is recommended that the named Block be the initial MENUBlock. This allows the caller to return to the main options that may include dialing another extension.GREET-DTMF Pointer The Block to go to if the caller enters any valid DTMF while listening to the mailbox greeting.If defined, the Admin digit, escape digit, digit to skip the greeting, and the operator digit are not considered validDTMF digits for this pointer. The target block is a menu. The menu will perform a search operation to match thecaller ENTRY to the KEY value of a pointer, extension, mailbox or Announcement.OPERATOR Pointer The Block to go to if the caller presses the operator digit while listening to the mailboxgreeting.USER-EXIT Pointer The Block to go to if a mailbox user presses star (✱) to exit from their mailbox. It is recomm-ended that the named Block be the initial MENU Block to allow the user to return to the main options.DIRECTORY Pointer The Block to go to if the caller presses the digit associated with Directory Assistance.Open Mailboxes and Distribution ListsOpen Mailboxes and Distribution Lists This field is a navigation facility provided for easy access to all MailboxBlocks and Distribution Lists. Press ENTER to bring up the Target Generator, then select and open a Mailbox Block orDistribution List from the Target Generator pick list. Press ‘Ctrl + O’ to return to the Mailbox CallDirector screen.Block Types and Descriptions73