Samsung SVMi-8 Technical Manual

Also see for SVMi-8: Quick reference guide Frequently asked questions

Contents

Minutes Total minutes callers were connected to an application type.% TT The total percentages of callers connected to an application type.Application Call Distribution A bar chart of the different applications and the percentages of calls each applicationserviced. IntraAppls is Intra-application which represents the callers who accessed more than one type of applica-tion.To Subscribers (Call Distribution)Displays call activity at subscriber’s extensions.Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared andending at the current date.Created The date and time the report was actually created.Subs Calls The total number of calls to the subscriber’s extensions, listed by how the calls were handled (complet-ed, redirected, rejected, etc.).Calls to Subscribers - EXTENSIONS A listing of how all calls to the subscribers were handled and their percent-ages. For example, 9% of all calls to subscribers were cases where the subscriber's extension was busy.Tot SubsCalls The total number of calls to the subscriber’s extensions.Caller Hold Time The total number of minutes callers were on hold.Message Activity (Call Distribution)Displays call activity for public callers and subscribers in Mailboxes.Reporting Indicates the report period. This is the date beginning when the Report Counters were last cleared andending at the current date.Created The date and time the report was actually created.Activity The Message Activity types. Several different categories are shown.Public The first column is the total number of public callers that accessed a particular type of Message Activity. Thesecond column is the percentage of public callers out of the total number of callers, including subscribers, thataccessed a particular type of Message Activity.Subscriber The first column is the total number of subscriber callers that accessed a particular type of MessageActivity. The second column is the percentage of subscriber callers, out of the total number of callers, including pub-lic callers, that accessed a particular type of Message Activity.Totals The total number of all callers that accessed a particular type of Message Activity.System Main Menu19