Samsung SVMi-8 Technical Manual

Also see for SVMi-8: Quick reference guide Frequently asked questions

Contents

1System OverviewThe SVMi-8 SystemThe SVMi-8 is a self-contained, plug-in Voice Mail and Auto Attendant card for theDCS, DCS Compact II and iDCS500. It is designed to meet the demands of thesophisticated voice mail user without sacrificing simplicity.The SVMi-8 may act as an Auto Attendant system only, a Voice Mail System only orboth. Out of the box the SVMi-8 can handle 4 calls simultaneously. It can be easilyupgraded to handle up to 8 calls simultaneously.No external line or power connections are necessary, these are accomplisheddirectly through the phone system.At the time of writing the memory capacity is about 190 hours. However, as timegoes on, improvements in technology will allow for increases in storage time.The SVMi-8's modular design allows it to be expanded to add voice ports as need-ed. Only one SVMi-8 card can be installed in a system, do not use other voice mailsystem in combination with the SVMi-8.Auto AttendantThe SVMi-8 Auto Attendant works by automatically answering calls and playing a custom greeting to the caller alongwith some dialing instructions. The caller may then press digits on the keypad to direct the call to the appropriateperson or department.The SVMi-8 Auto Attendant replaces or works in conjunction with your system operator by answering calls with apre recorded greeting, and offering the caller several possible dialing options including dialing another extensionnumber, transferring to an operator, accessing pre recorded information or connecting to voice mail.Voice MailVoice Mail provides a service if called stations are unavailable. Upon dialing an extension number, callers may berouted directly to voice mail or transferred to the extension first. The call may be forwarded from the station accord-ing to various conditions (busy, no answer or all the time).Each mailbox will answer calls with a custom greeting in the mailbox owner’s own voice. The caller can then leave amessage.The mailbox owner can access the mailbox from any location with a DTMF phone and retrieve the messages. Manyoptions are available to handle the message (see the SVMi-8 User Guide for more details)1