Publication No. GEG-99199 Jun 048-10 TallyGenicom Intelliprint mL260 User GuideSolving Envelope Feeder ProblemsInterpreting Envelope Feeder Error MessagesThe printer control panel displays error messages when there is a problem with the printer or any ofthe optional paper-handling components. The following table lists all of the error messages associ-ated with the envelope feeder, the possible cause of the error, and the action to take to correct theproblem. If the control panel shows an error message that concerns another part of the printer, referto Chapter 5: Troubleshooting for a complete list of all warning and error messages.Correcting Miscellaneous Envelope Feeder ProblemsSome envelope feeder problems may not cause an error message and may not interfere with theoperation of the printer. If you are experiencing one of the problems listed below and there is noerror message shown on the control panel display, refer to the procedures in the following sectionsto check the possible causes of the specific problem.■ Inoperative envelope feeder■ Erratic operation■ Unusual noiseInoperative Envelope FeederThe following characteristics define this feeder problem:■ The envelope feeder appears to be inoperative.■ When attempting to print from the envelope feeder, the envelope feeder does not respondand does not feed paper.■ The control panel does not display an error code.The following procedure guides you through multiple actions that may solve this feeder problem.Proceed one step at a time until the problem is solved—you may not need to complete the entireprocedure. If one of the steps in this procedure corrects the problem but the identical problemreturns in less than 50 prints, call for service.1. Open and then firmly close all of the printer and feeder doors and covers.Interlock switches monitor the position of printer doors and covers. When a door is closed,the interlock switch is activated and the envelope feeder can operate. When a door is open,the interlock switch is not activated and the envelope feeder cannot operate. If a door is notfirmly closed, the interlock switch may not be fully activated—resulting in an inoperativeenvelope feeder.2. Test the printer by printing a few sheets from the main tray.Error or WarningMessage Line 1Error or WarningMessage Line 2Possible Cause ActionLOAD ENVELOPE Paper Size/Paper Type The envelope tray isempty.Load print media into theenvelope tray.ENV UNIT FAILURE Check Feeder The envelope feederhas been removed orhas failed.Check the envelope feeder tomake sure it is properly installed.Turn the printer off, then on. If theproblem reoccurs, contact yourservice provider.
