Publication No. GEG-99199 Jun 04A-2 TallyGenicom Intelliprint mL260 User GuideObtaining Help and InformationAbout this ChapterThis chapter discusses sources of help, information and technical support.Obtaining Help and InformationSeveral sources of help and information are available, depending on the type of help you need:Your Point of PurchaseYour local vendor from whom you purchased this printer may be best equipped to help you. Yourvendor has specially trained service technicians available to answer questions and the equipment toanalyze your printer problems.Your Application VendorOften, “printing” problems have more to do with the application being used than with the printer.In this case, the application manufacture is the best source of help.Technical SupportInternetThe TallyGenicom server provides access to technical reports, new product announcements, tradeshow schedule, and other general information about TallyGenicom. Many support features areavailable through the web site, including support by e-mail and technical documents. You canaccess the TallyGenicom world wide web server via any one of the many world-wide web browsersavailable to Internet users. The TallyGenicom home page is at http://www.TallyGenicom.com.TallyGenicom Technical SupportTallyGenicom North America: Phone 425-251-5532 for call-back service Monday through Friday:6:00 AM to 4:30 PM PST/PDT. Please be aware that our peak activity times are between 11:00AMand 2:00PM. Calling outside of this time frame may result in quicker access to one of our represen-tatives.Technical Support is available world-wide. Please refer to your point of purchase for the appropri-ate contact in your area.When calling for assistance, please have the following information readily available:• Your phone number, fax number and shipping address.• A description of the problem.• The printer model.• The type of host computer you are using.• The type and version of operating system you are using.• The application and version you are using.• The interface you are using (e.g., network, parallel, serial).• If using the network interface, the network protocol (TCP/IP, EtherTalk, IPX/SPX).• The printer emulation you are using (e.g., PCL or PostScript).
